Aim Communications Case Study

About Aim Communications 

Established in 2004, AIM Communications supports businesses in Brisbane and the Gold Coast providing expert consultancy and support for communication and IT systems. Our central mission is to ensure that our customers are raving fans of our professional and reliable products and services.

AIM Communications complete portfolio of products and services ranging through phone systems, mobile phones, data networks and IT solutions, facilitates a mutual relationship with our customers and a central point of accountability on us. This is a responsibility that we take very seriously and through our proven commitment in support and developed systems, we are proud to be known as the experts in our field.

Challenges they faced

  • Difficult to find systems that would cover all aspects of the company as well as the specific requirements for our industry.

  • No vertical software packages exactly fitted our requirements.

  • Existing systems needed to be augmented by excel spreadsheets which were very manual and limited management access.

  • We needed the flexibility to develop some aspects of a new system ourselves as we knew our business best.

Solutions

  • Custom development by WilldooIT to handle the management of orders and stock from point of entry at CRM through sales order entry and job scheduling, stock allocation and customer invoicing.

  • Adapted and extended Odoo’s existing bank reconciliation facilities to handle Telstra’s complex mobile phone contracts.

  • Used Odoo’s integrated email facilities to keep customers informed.

  • Implemented standard Odoo stock and warehouse management.

  • Implemented standard Odoo finances.

Success

  • Full visibility and control of jobs from order entry through technician scheduling, stock management and invoice generation.

  • Better management and reconciliation of Telstra phone contracts.

  • Finances now fully integrated with sales, purchasing and job costing.

  • Stock management vastly improved and tracked.

  • Customer communication improved through automated emails at critical points in a job.

  • Potential to implement integrated customer portal.

  • Custom developments by WilldooIT leveraged Odoo existing features to give a near 100% software fit in critical area of the business.